Privacy Policy

Factsparrow ("we," "us," or "our") operates a food ordering and restaurant management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and authentication credentials. If you sign in with Google, we receive your name, email address, and profile picture from Google.

Order Data

When you place orders, we collect the items ordered, delivery address, order preferences, modifier selections, and transaction history.

Usage Analytics

We collect anonymous usage data on our marketing website, including pages visited, referral sources, and session duration. This tracking is session-based and does not use login-based cookies. We use this data to understand how visitors interact with our website and improve our services.

Device Information

We automatically collect device type, operating system, browser type, screen dimensions, IP address, and approximate geographic location (country and city) derived from your IP address.

2. How We Use Information

• To provide, maintain, and improve our Services
• To process and fulfill food orders between customers and restaurants
• To create and manage your account
• To send order confirmations, updates, and notifications
• To analyze website traffic and usage patterns for product improvement
• To detect, prevent, and address fraud, abuse, or technical issues
• To communicate with you about service updates and support requests
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only in the following circumstances:

With Restaurants

When you place an order, we share your name, delivery address, and order details with the restaurant fulfilling your order. This is necessary to process and deliver your order.

Payment Processor

We use Razorpay to process payments. When you make a payment, your payment information is handled directly by Razorpay in accordance with their privacy policy. We do not store your full credit card or bank account details on our servers.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Factsparrow, our users, or the public.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication with JWT tokens, and access controls on our servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our marketing website uses session-based anonymous tracking to understand visitor behavior. This tracking uses a session identifier stored in your browser's session storage (not cookies) and is cleared when you close your browser tab.

We do not use login-based cookies for website analytics. Our tracking does not follow you across websites and does not create persistent user profiles. Bot and crawler traffic is automatically filtered out.

6. Data Retention

We retain your account information and order history for as long as your account is active or as needed to provide you with our Services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, accounting, or regulatory purposes. Anonymous analytics data may be retained indefinitely in aggregate form.

7. Your Rights

You have the right to:

• Access -- Request a copy of the personal data we hold about you.
• Correction -- Request that we correct any inaccurate or incomplete personal data.
• Deletion -- Request that we delete your personal data, subject to legal retention requirements.
• Portability -- Request a copy of your data in a structured, commonly used, machine-readable format.
• Objection -- Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at the address below.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

support@factsparrow.com